User unable to complete PetPoint to PetPoint Transfer Intake

Incident Report for Pethealth Software Solutions

Investigating

We have received reports that when completing a Transfer Intake from a PetPoint Agency, selecting an Animal record results in an error message of "The animal cannot be selected, select an animal with a status of: Inactive, Found, or Lost".

The Development team has been made aware and updates will be posted here as they become available.
At this time there is no known work around.

Posted Mar 26, 2025 - 11:22 EDT

This incident affects: PetPoint (PetPoint Application).