All Systems Operational
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.4 % uptime
Today
PetPoint Application Operational
90 days ago
99.97 % uptime
Today
Builders Add-On Operational
90 days ago
97.46 % uptime
Today
Reports Operational
90 days ago
98.99 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Petango.com Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE Operational
Support Options Operational
Pethealth Learning Center Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
Pet Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
PetPoint Emergency Support Only - 5/16 thru 5/20/22
Resolved - Thank you for your support of Pethealth's Software Solutions mandatory training. Your software services support staff have returned to their regular support hours to include web form support for all our shelter partners and live chat and phone support available to our Enhanced Support shelter partners from 9 am - 6 pm Eastern (excluding US Holidays). Thank you again for your patience as we work to catch up on the non-emergency support cases that were submitted while our staff was in mandatory training.
May 23, 09:04 EDT
Monitoring - The PetPoint Support Team will be in mandatory training from May 16 - May 20, 2022. Emergency PetPoint support will be available during this time period, and any non-Emergency related questions or issues will be addressed the week of May 23rd, 2022. Thank you for your support of this important training opportunity.
May 15, 21:39 EDT
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Online Animal Listings displaying wrong animal picture
Resolved - This incident has been resolved.
May 20, 07:53 EDT
Identified - PetPoint Development Operations has learned that our underlying services provider Microsoft Azure is currently experiencing server issues which is preventing our PetPoint staff from addressing the issue. We will continue to monitor the outage with Microsoft Azure and provide updates as we receive them. Thank you for your patience and support.
May 19, 18:23 EDT
Investigating - The Online Animal Listings is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
May 19, 17:18 EDT
PetPoint Report Website Outage or Report Time-Outs
Resolved - This incident has been resolved.
May 20, 07:52 EDT
Update - PetPoint Development Operations has learned that our underlying services provider Microsoft Azure is currently experiencing server issues which is preventing our PetPoint staff from addressing the issue. We will continue to monitor the outage with Microsoft Azure and provide updates as we receive them. Thank you for your patience and support.
May 19, 18:21 EDT
Update - We are continuing to work on a fix for this issue.
May 19, 17:48 EDT
Update - We are continuing to work on a fix for this issue.
May 19, 17:32 EDT
Identified - The issue has been identified and a fix is being implemented.
May 19, 17:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 17:08 EDT
Identified - The issue has been identified and a fix is being implemented.
May 19, 16:57 EDT
Investigating - The PetPoint Report Website is currently experiencing access issues We are investigating the cause for this and will provide an update as soon as possible.
May 19, 16:42 EDT
May 19, 2022
Scheduled Optimization Maintenance Planned starting on May 19, 2022 at 11:15am Eastern
Completed - The scheduled maintenance has been completed.
May 19, 13:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:15 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on 5/19/2022 between 11:15am and 1:15pm Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
May 19, 10:53 EDT
May 18, 2022
PetPoint Builder Performance Issue
Resolved - This incident has been resolved.
May 18, 10:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 08:02 EDT
Investigating - Execution of PetPoint Enterprise Builders and Documents is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
May 18, 07:44 EDT
May 17, 2022
Scheduled Optimization Maintenance Planned starting on Tuesday, May 17th at 4:30PM Eastern
Completed - The scheduled maintenance has been completed.
May 17, 18:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:30 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on 5/17/2022 between 4:30pm and 6:30pm Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
May 17, 16:11 EDT
May 16, 2022

No incidents reported.

May 15, 2022
May 14, 2022

No incidents reported.

May 13, 2022
PetPoint Report, Kennel Card and Document Builder Performance Issue
Resolved - This incident has been resolved.
May 13, 17:58 EDT
Investigating - We have determined the reason for the builders outage, and have effectively resolved the issue. Please contact Technical Support to report any further occurrences.
May 13, 17:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 15:02 EDT
Investigating - Access to Report, Document, and Kennel Card Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
May 12, 14:19 EDT
May 12, 2022
Scheduled Optimization Maintenance Planned starting on 5/12/22 at 2am Eastern
Update - The scheduled maintenance has been completed.
May 12, 05:00 EDT
Completed - The scheduled maintenance has been completed.
May 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on May 12, 2022 between 2:00 and 5:00 AM Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
May 11, 16:24 EDT
May 11, 2022
PetPoint Animal View Report - Technical Difficulties
Resolved - This incident has been resolved.
May 11, 16:23 EDT
Identified - The issue has been identified and a fix is being implemented.
May 11, 10:21 EDT
Update - We are continuing to investigate this issue.
May 11, 09:33 EDT
Investigating - The PetPoint Animal View Report is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
May 11, 08:20 EDT
Access to PetPoint will be disabled for a maintenance deployment starting on May 11th, 2022 at 1:00am Eastern
Completed - The scheduled maintenance has been completed.
May 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 EDT
Scheduled - We will be performing scheduled maintenance in the PetPoint Software System on 5/11/2022 between the hours of 1:00am and 5:00am Eastern, our Standard Maintenance Window. During this time, the system will be unavailable.
May 10, 18:15 EDT
May 10, 2022
PetPoint 5 Outcome > Adoption showcasing warning message requiring a Microchip and does not let users proceed
Resolved - This incident has been resolved as of 5/9/2022. Please reach out to Software Support (Support > Contact Us) if you are still encountering this issue.
May 10, 19:14 EDT
Investigating - We have received reports that a warning message stating a Microchip is required for an Adoption is prohibiting the completion of these Outcome Types. The team is currently investigating the cause for this message/issue. PetPoint 6 Outcome > Adoption does not display this error so you will be able to complete the Adoption in PetPoint 6.
May 6, 15:54 EDT
← Incident History Powered by Atlassian Statuspage