Pet Professional Portal - Some photos are displayed as a broken image
Investigating - Some animal photos may be displayed as a broken image icon in the Search grid. Our development team will be investigating the cause for this issue. Updates will be posted here as they are received. Thank you for your patience!
Jul 26, 2024 - 08:28 EDT
PetPoint Large Multi-Animal Operations
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jul 26, 2024 - 06:19 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jul 16, 2024 - 16:49 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jul 09, 2024 - 09:40 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jul 01, 2024 - 16:44 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jun 17, 2024 - 15:01 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
Jun 05, 2024 - 16:34 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
May 23, 2024 - 10:17 EDT
Update - We have received reports from various users that the Intake screen is freezing during a multiple animal Intake. Most commonly, this seems to happen when utilizing the "Duplicate Animal" icon/function during an Intake. Our team is looking into this specific issue as well as optimizing the system for multiple animal intakes of 15+ Animals. As always, we thank you for your patience and look forward to getting updates out as they are received.
May 16, 2024 - 10:31 EDT
Monitoring - A fix for this issue has been applied. If your team is still experiencing issues with multiple animal Intakes of 15 animals or less, please reach out to Software Support and provide specific details of the issue you are currently experiencing.
May 02, 2024 - 07:49 EDT
Update - Some groups are still experiencing issues when completing multi-animal operations. Users may encounter page unresponsive errors, endless loading, or other similar issues. Until further notice, you may need to complete large multi-animal operations in batches of 15 records or less.
Apr 23, 2024 - 10:01 EDT
Update - When completing multi-animal operations of 15 or more animals users may encounter page unresponsive errors, endless loading, or other similar issues. The Development team has identified the cause and is working to implement a correction.
Until the correction is released, you may need to complete large multi-animal operations in batches of 15 records or less.

We will post updates here as they are available.
Apr 12, 2024 - 09:39 EDT
Update - When completing multi-animal operations of 15 or more animals users may encounter page unresponsive errors, endless loading, or other similar issues. The Development team has identified the cause and is working to implement a correction.
Until the correction is released, you may need to complete large multi-animal operations in batches of 15 records or less.

We will post updates here as they are available.
Apr 03, 2024 - 09:56 EDT
Identified - When completing multi-animal operations of 15 or more animals users may encounter page unresponsive errors, endless loading, or other similar issues. The Development team has identified the cause and is working to implement a correction.
Until the correction is released, you may need to complete large multi-animal operations in batches of 15 records or less.

We will post updates here as they are available.
Mar 26, 2024 - 16:30 EDT
PetPoint to Adopt-a-Pet auto-uploads technical issue
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jul 26, 2024 - 06:19 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jul 16, 2024 - 16:50 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jul 09, 2024 - 09:38 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jul 01, 2024 - 16:45 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jun 17, 2024 - 15:01 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Jun 05, 2024 - 16:34 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
May 23, 2024 - 10:18 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
May 16, 2024 - 09:43 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
May 02, 2024 - 07:50 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Apr 23, 2024 - 09:59 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Apr 12, 2024 - 09:40 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Apr 03, 2024 - 09:55 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Mar 26, 2024 - 15:43 EDT
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Mar 04, 2024 - 10:52 EST
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Feb 28, 2024 - 17:08 EST
Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Feb 19, 2024 - 10:56 EST
Update - The PetPoint and Adopt-a-Pet teams are getting closer to a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Feb 12, 2024 - 09:42 EST
Update - As the PetPoint and Adopt-a-Pet teams work together on the best solution, we wanted to offer the following from Adopt-a-Pet:

To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Dec 22, 2023 - 14:39 EST
Update - We are continuing to work on getting this issue with the incorrect listings on Adopt-a-Pet resolved. Updates will be posted here as they are available. Thank you for your patience.
Oct 04, 2023 - 16:26 EDT
Identified - We are currently working to resolve an issue where Inactive/ineligable animal records remain in the Adopt-a-Pet feed. We will post updates through this thread as we have them. Thank you!
Aug 30, 2023 - 18:29 EDT
Petfinder Auto-Uploads: Delays in Petfinder's animal import system
Update - We have been notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jul 26, 2024 - 06:18 EDT
Update - We have been notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jul 16, 2024 - 16:50 EDT
Update - We have been notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jul 09, 2024 - 09:38 EDT
Update - We have been notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jul 01, 2024 - 16:46 EDT
Update - We have been notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jun 17, 2024 - 15:01 EDT
Update - We were recently notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Jun 05, 2024 - 16:35 EDT
Update - We were recently notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
May 23, 2024 - 10:18 EDT
Update - We were recently notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
May 16, 2024 - 11:36 EDT
Monitoring - We were recently notified by our partners at Petfinder.com that they are experiencing issues with their animal import system. Currently, uploaded pet listings are delayed up to 24 hours, while new & updated photos are delayed 1-3 days. We will continue to monitor this issue and share details as they are received.
Apr 29, 2024 - 06:33 EDT
Pet Assistant: Email delivery issues
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Animal Records with 'Purebred' selected as the Breed Type receive an error message
Identified - We are currently working on an issue with animal records where an error occurs when the Breed Type = Purebred.
In the meantime, animal records can be saved with Breed Type = Mix and a Secondary Breed. Once this issue is resolved, the animals can be edited to reflect the Breed Type = Purebred. We will post updates through this thread as we have them. Thank you!
Jul 25, 2024 - 11:58 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.82 % uptime
Today
PetPoint Application Operational
90 days ago
99.88 % uptime
Today
Builders Add-On Operational
90 days ago
99.05 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Degraded Performance
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Degraded Performance
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
99.97 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
99.95 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incidents: Pet Professional Portal - Some photos are displayed as a broken image, Pet Assistant: Email delivery issues, Petfinder Auto-Uploads: Delays in Petfinder's animal import system, PetPoint Large Multi-Animal Operations, PetPoint to Adopt-a-Pet auto-uploads technical issue.

Jul 25, 2024
Petpoint Intake Error Message
Resolved - The internal ticket to resolve this issue has been deployed.
With this deployment, our team fixed an issue where non-cat/dog animals being created in an Intake were receiving an error message when Saved.
*Please note there is also a known issue with an error being received when the Breed Type = Purebred is being selected on an animal record for any animal type. This is a separate issue currently being worked on by our development team. Please follow the Status Page for updates on this new issue if your team is being affected.

https://pethealth.statuspage.io/
Jul 25, 12:14 EDT
Update - We are continuing to investigate this issue.
Jul 19, 14:23 EDT
Investigating - We have received several reports of users receiving an error message when attempting to complete an Intake. At this time this error message seems to only display when a non-dog or cat animal record has been created from within the Intake module (clicking the Add (+) button on the Animal field within the Intake).

The current work-around is to create the animal record outside of the Intake module and then complete the Intake. Creating the Animal record can be done by clicking the Add (+) button to the right of the search bar on the Info Center and selecting Animal from the drop-down.

The Development team is aware of this issue and we will post updates here as they become available.

Thank you for your patience.
Jul 19, 14:19 EDT
Jul 24, 2024
PetPoint Continuous Maintenance starting on 7/24/2024 at 10pm Eastern
Completed - The scheduled maintenance has been completed.
Jul 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on July 24th, between 10:00pm and 11:00pm Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
Jul 24, 12:36 EDT
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024
PetPoint Continuous Maintenance starting on 7/18/2024 at 10pm Eastern
Completed - The scheduled maintenance has been completed.
Jul 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on July 18th, between 10:00PM and 11:00PM Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
Jul 18, 17:25 EDT
Jul 17, 2024
Scheduled PetPoint Maintenance starting on 7/17/2024 at 1am Eastern
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:00 EDT
Scheduled - We will be performing scheduled maintenance in the PetPoint Software System on July 17th, between the hours of 1am and 6am Eastern, our Standard Maintenance Window. During this time, the system may be unavailable, users may receive error messages, they may be returned to the login page, or the system may freeze.
Jul 16, 11:08 EDT
Jul 16, 2024
Jul 15, 2024
Builders Issues
Resolved - This incident has been resolved.
Jul 15, 19:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 10:36 EDT
Investigating - We are currently investigating this issue.
Jul 15, 10:21 EDT
Unable to access PetPoint on Firefox browser
Resolved - This incident has been resolved. PetPoint should be working as expected on the Firefox browser as expected.
Jul 15, 10:40 EDT
Update - The Development team has identified a way to "force" Firefox into displaying PetPoint properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open PetPoint.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
Jul 9, 09:30 EDT
Update - The Development team has identified a way to "force" Firefox into displaying PetPoint properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open PetPoint.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
Jul 1, 16:46 EDT
Update - The Development team has identified a way to "force" Firefox into displaying PetPoint properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open PetPoint.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
Jun 17, 15:00 EDT
Update - The Development team has identified a way to "force" Firefox into displaying PetPoint properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open PetPoint.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
Jun 5, 16:34 EDT
Update - The Development team has identified a way to "force" Firefox into displaying PetPoint properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open PetPoint.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
May 24, 09:33 EDT
Identified - The Development team has identified the cause of the issue and is working on a solution.
Other browsers such as Chrome and Edge continue to be unaffected at this time.
We will post updates here as they become available.

Thank you for your patience!
May 23, 16:59 EDT
Update - We have received multiple reports of users being unable to access PetPoint using the Firefox browser. A blank blue/green screen is displaying instead of the standard PetPoint login screen. Other browsers such as Chrome and Edge appear to be unaffected at this time.
The Development team is investigating the cause and a solution to this issue and we will post updates here as they become available.

Thank you for your patience!
May 23, 10:16 EDT
Investigating - We have received multiple reports of users being unable to access PetPoint using the Firefox browser. A blank blue/green screen is displaying instead of the standard PetPoint login screen. Other browsers such as Chrome and Edge appear to be unaffected at this time.
The Development team is investigating the cause and a solution to this issue and we will post updates here as they become available.

Thank you for your patience!
May 21, 10:13 EDT
Unable to access Pet Professional Portal on Firefox browser
Resolved - This incident has been resolved. The Pet Profession Portal should be working as expected on the Firefox browser.
Jul 15, 10:39 EDT
Identified - The Development team has identified a way to "force" Firefox into displaying the Pet Professional Portal properly until the underlying issue has been resolved.

Please follow these steps if you need/prefer to work in the Firefox browser.

Type about:config in the address bar.
Search for layout.css.prefixes.transitions in the search bar that will display at the top of the screen.
Set to True using the toggle button on the right side of the row that displays.
Close the browser tab and open Pet Professional Portal.

This setting should not need to be reset once the underlying issue has been corrected.
We will post updates here as they become available.

Thank you for your continued patience!
Jul 9, 09:32 EDT
PetPoint Builder Performance Issue
Resolved - This incident has been resolved.
Jul 15, 09:23 EDT
Monitoring - A fix for this issue has been implemented. Please reach out to Software Support if your team is still experiencing the issue.
Jul 12, 08:11 EDT
Investigating - Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
Jul 12, 07:34 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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