Identified - Currently we are experiencing issues within Mobile Checkout. Most issues appear to be related to including Animal Files. At this time, including Animal Files on Mobile Checkout is causing delivery issues. Excluding the Animal Files will allow for timely delivery of documents to customers.
The underlying cause has been identified, and the Development team is working on a correction.
Updates will be posted here as they become available.
Jun 27, 2025 - 12:07 EDT
The underlying cause has been identified, and the Development team is working on a correction.
Updates will be posted here as they become available.
Jun 27, 2025 - 12:07 EDT
Update - We have received additional reports that custom Builders documents are not being sent after the 502 Error has been received. The Development team is aware and continues to work on a correction.
In the meantime, standard PetPoint documents are sending as expected.
Jun 03, 2025 - 09:29 EDT
In the meantime, standard PetPoint documents are sending as expected.
Jun 03, 2025 - 09:29 EDT
Identified - We have received several reports of a 502 Bad Gateway Error when using e-signature to sign and email contracts. This is a separate process from using Send Link via Mobile Checkout.
At this time, the Operation is completed and the Person on the Operation is being sent the contract and other documents despite the error message.
The Development team is aware and they are working on a correction. Updates will be posted here has they become available.
May 27, 2025 - 11:31 EDT
At this time, the Operation is completed and the Person on the Operation is being sent the contract and other documents despite the error message.
The Development team is aware and they are working on a correction. Updates will be posted here has they become available.
May 27, 2025 - 11:31 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Jul 16, 2024 - 15:52 EDT
Medical: Conditions automatically added based on Test results are not automatically adding Medical Care Items for Condition
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Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Mar 12, 2025 - 10:37 EDT
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Mar 12, 2025 - 10:37 EDT
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Feb 04, 2025 - 07:45 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Feb 04, 2025 - 07:45 EST
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Jan 13, 2025 - 09:14 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Jan 13, 2025 - 09:14 EST
Investigating - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Nov 11, 2024 - 18:59 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Nov 11, 2024 - 18:59 EST
PetPoint
Degraded Performance
PetPoint Application
Operational
Builders Add-On
Operational
Reports
Operational
Mobile Inventory
Operational
Online Licensing Portal
Operational
Mobile Checkout
Degraded Performance
Online Animal Listings (PetPoint)
Operational
Adoptable Animals IFrame
Operational
Lost/Found IFrame
Operational
Happy Tails IFrame
Operational
Webservices
Operational
Petfinder
?
Operational
Adopt-a-Pet
?
Operational
Active Animals API
Operational
Integrations (PetPoint)
Operational
Bluefin
Operational
Twitter
Operational
Facebook
Operational
YouTube
Operational
EVE for Clinics
Operational
Support Options
Operational
Pethealth Community
Operational
PetPoint Monthly Backups
?
Operational
PetPoint Support
Operational
24Pet
Degraded Performance
Pet Assistant
Degraded Performance
Pet Professional Portal
Operational
24Petconnect
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.