Issue with PetPoint to Petfinder auto-uploads
Investigating - Our team is currently investigating an issue where the auto-uploads from PetPoint to Petfinder are not working for some organizations. This means the listings of adoptable animals showing on Petfinder may be out of date. We will post updates as they are received. For additional information about Petfinder, please visit their Status Page here: https://help.petfinder.com/s/topic/0TO2J000000R2sIWAS/petfinder-site-status-page
Mar 26, 2026 - 14:25 EDT
Chameleon Community Forum is currently unavailable
Identified - The issue has been identified, and our team is working to determine next steps.
Feb 26, 2026 - 16:54 EST
Update - We are continuing to investigate this issue.
Feb 18, 2026 - 12:09 EST
Investigating - Our team is currently working to restore access to the Chameleon Community Forum. We will post updates here as they are received.
Feb 18, 2026 - 12:09 EST
Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.98 % uptime
Today
PetPoint Application Operational
90 days ago
100.0 % uptime
Today
Builders Add-On Operational
90 days ago
99.96 % uptime
Today
Reports Operational
90 days ago
99.92 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Degraded Performance
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder Degraded Performance
Adopt-a-Pet Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
99.8 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
99.61 % uptime
Today
Chameleon Major Outage
90 days ago
94.29 % uptime
Today
Chameleon Operational
Chameleon Weblicensing Operational
90 days ago
99.61 % uptime
Today
ChameleonBeach.com Operational
90 days ago
99.61 % uptime
Today
RSS Feeds Operational
90 days ago
99.61 % uptime
Today
WebDonation Operational
90 days ago
99.61 % uptime
Today
VetImport Operational
90 days ago
99.61 % uptime
Today
ImageEntry Operational
90 days ago
99.61 % uptime
Today
WebActivity Operational
90 days ago
99.61 % uptime
Today
Chiplet Operational
90 days ago
99.92 % uptime
Today
PossiblePeople Operational
90 days ago
99.97 % uptime
Today
ChamTransfer Operational
90 days ago
99.92 % uptime
Today
Community Forum Major Outage
90 days ago
1.97 % uptime
Today
WebChameleon Operational
90 days ago
99.97 % uptime
Today
Knowledge Rocket 3 Operational
90 days ago
100.0 % uptime
Today
Pet Academy Operational
90 days ago
100.0 % uptime
Today
24Petconnect.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 22, 2026

No incidents reported today.

Apr 21, 2026
PetPoint Enhanced Support Chat Outage
Resolved - This incident has been resolved.
Apr 21, 18:42 EDT
Identified - Chat is currently available via the main page of Community (Support>Community from within PetPoint). However, it is not available when using Contact Us (Support>Contact Us from within PetPoint).

We are working to correct this issue and updates will be posted here as they become available.
Thank you for your patience.
Apr 21, 15:33 EDT
Investigating - We have received reports that the PetPoint Enhanced Support Chat option is not operating as expected.
We are investigating the issue and updates will be posted here as they become available.
The Enhanced Support Phone line and all Case submission forms are unaffected at this time.
Apr 21, 15:23 EDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
PetPoint Enhanced Support Chat Outage
Resolved - The Enhanced Support Chat option is now operational.
Thank you for your patience while we corrected this issue.
Apr 17, 09:53 EDT
Investigating - We have received reports that the PetPoint Enhanced Support Chat option is not operating as expected.
We are investigating the issue and updates will be posted here as they become available.
The Enhanced Support Phone line and all Case submission forms are unaffected at this time.

Thank you for your patience.
Apr 10, 14:32 EDT
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Knowledge Rocket 3 degraded performance
Resolved - This incident has been resolved.
Apr 14, 12:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 11:43 EDT
Investigating - Some users may be experiencing issues with Knowledge Rocket 3 (KR3). Our team is currently investigating, and we will post updates as they are available.
Mar 19, 12:25 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage