Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.

If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.

Feb 04, 2025 - 07:45 EST
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.

If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.

Jan 13, 2025 - 09:14 EST
Investigating - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.

If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.

Nov 11, 2024 - 18:59 EST
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!

Feb 04, 2025 - 07:44 EST
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!

Jan 13, 2025 - 15:22 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 2025 - 09:12 EST
Update - We are continuing to investigate this issue.
Dec 27, 2024 - 11:09 EST
Investigating - We have received reports of clients receiving an Unable to Save error when submitting registrations. Our development teams are investigating the cause of this issue and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Dec 17, 2024 - 16:54 EST
PetPoint Operational
90 days ago
99.82 % uptime
Today
PetPoint Application Operational
90 days ago
100.0 % uptime
Today
Builders Add-On Operational
90 days ago
99.31 % uptime
Today
Reports Operational
90 days ago
99.62 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
Resolved - This incident has been resolved.
Feb 17, 08:24 EST
Identified - The issue has been identified, and our team will deploy a fix overnight.
Feb 7, 16:31 EST
Investigating - We have received reports of issues with the search functionality in the Pet Pro Portal. Our development teams are investigating the cause of this issue, and we will provide an update as soon as possible. Thank you for your patience!
Feb 7, 09:06 EST
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:00 EST
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on February 12th, between 1:00am and 3:00am Eastern. During this time, there may be delays with data syncing in the search and users may experience slight delays in the overall processing of PetPoint.
Feb 11, 16:00 EST
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025
Resolved - This incident has been resolved.
Feb 6, 15:03 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 14:29 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 13:59 EST
Feb 5, 2025

No incidents reported.

Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 07:45 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 09:12 EST
Investigating - We have received reports of the Pet Assistant app not being available for use/download on Android devices. We have alerted our team and will post updates here as they are received.
Dec 12, 09:59 EST