PetPoint: E-Signature Unavailable in Mobile Checkout for users in Canada

Incident Report for 24Pet Software Solutions

Monitoring

A fix has been deployed to correct this issue. Please reach out to Software Support if you are still encountering issues.

Posted Sep 01, 2026 - 13:14 EDT

Identified

We have identified the cause of this issue and will post updates as they are received.

Posted Aug 31, 2026 - 10:12 EDT

Investigating

We are currently investigating an issue affecting organizations located in Canada where E-Signature is not functioning within the Mobile Checkout experience. We will provide updates as more information becomes available.

Posted Aug 28, 2026 - 15:40 EDT

This incident affects: PetPoint (Mobile Checkout).