Outage on 24PetConnect, Web Licensing and Knowledge Rocket

Incident Report for 24Pet by Pet Place Software Solutions

Resolved

This incident has been resolved.
Posted Dec 09, 2025 - 08:47 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 08, 2025 - 18:28 EST

Investigating

We are currently experiencing an outage on 24PetConnect, Web Licensing, and Knowledge Rocket. Impacts: Searches on Petplace.com are not working, data flow between 24petconnect and Petplace.com has been disrupted, and microchip registrations are not flowing appropriately. The Development team is actively working on a solution. Updates will be posted here as they become available.
Posted Dec 08, 2025 - 18:21 EST
This incident affected: 24Pet (24Petconnect) and Online Animal Listings (PetPoint) (Webservices).
← Current Status Powered by Atlassian Statuspage