PetPoint: Stripe Payment Processing Errors

Incident Report for 24Pet by Pet Place Software Solutions

Resolved

This incident has been resolved.

Posted Dec 30, 2025 - 17:10 EST

Update

This incident has been resolved. If you encounter a similar issue in the future, please open a Support Case.

Thank you.

Posted Dec 09, 2025 - 08:51 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2025 - 13:14 EST

Investigating

We have received several reports of intermittent errors occurring with Stripe Payment Processing that are preventing payment from being processed.
The error messages themselves vary and are not consistent. The Development team is investigating and working on a solution. Updates will be posted here as they become available.

Thank you for your patience.

Posted Nov 10, 2025 - 11:22 EST

This incident affected: PetPoint (PetPoint Application, Mobile Checkout).