Enhanced Support - Technical issues with Live Chat

Incident Report for 24Pet by Pet Place Software Solutions

Resolved

This incident has been resolved.

Posted Dec 10, 2025 - 13:51 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2025 - 08:43 EST

Investigating

Enhanced Support - Live Chat is experiencing technical issues on the Agent side and will not be available until the issue has been resolved. In the meantime, the Support webform and the Enhanced Support phone line are available.

Thank you for your patience.

Posted Dec 09, 2025 - 10:52 EST

This incident affected: Support Options (PetPoint Support).