Login issues for PetPoint

Incident Report for Pethealth Software Solutions

Resolved

We have determined the reason for the performance issues and have effectively resolved the issue. Please contact Technical Support to report any further occurrences.

Posted May 23, 2018 - 17:11 EDT

Monitoring

The server has been successfully restarted. Any issues should now be resolved. We'll continue to monitor for any further issues.

Posted May 23, 2018 - 16:06 EDT

Identified

We will be restarting one of the servers at 3:50PM EST to resolve this issue. Any currently logged in users will be kicked out while it restarts.

We'll let you know when the issue has been resolved.

Posted May 23, 2018 - 15:41 EDT

Investigating

We have received reports of issues logging in to PetPoint.

We are investigating, and will update as soon as we have any additional info.

Posted May 23, 2018 - 15:07 EDT

This incident affected: PetPoint (PetPoint Application).