PetPoint Scheduled and Edit Intake Issue

Incident Report for 24Pet Software Solutions

Update

In investigating this issue we have discovered that users with Manager level permissions are the ones being affected. The current workaround is to update the affected user's permissions to Power User or Jr Admin-Utilities until the issue has been resolved.

Updates will be posted here as they become available.

Posted Oct 30, 2026 - 16:19 EDT

Investigating

We have received reports that some users are unable to Edit or Complete Scheduled Intakes. We are investigating the cause and a a correction.
At this time the current workaround is to grant these users Jr Admin-Utilities level user permissions until this issue is resolved.

Updates will be posted here as they become available.

Posted Oct 30, 2026 - 11:12 EDT

This incident affects: PetPoint (PetPoint Application).