24Pet by Pet Place Software Solutions Status

PetPoint: Medical Care Recurrence Times Setup

Investigating - We have received several reports of an issue with the Medical Care Recurrence Times Setup. The time on medical recurrences setup using these defaults may be off by up to 3 hours.

One workaround is to adjust the recurrence time in setup (Admin>Admin Options>Setup>Medical) to account for this difference until the issue has been corrected.

The Development team is aware and investigating the cause and a correction. Updates will be posted here as they become available.
Feb 13, 2026 - 10:58 EST

Pet Assistant: Pet Assistant App is not available for use with Android devices

Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT

Pet Assistant: Overall Technical Issues

Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT

Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT

Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT

Uptime over the past 90 days. View historical uptime.

PetPoint Degraded Performance

90 days ago

99.98 % uptime

Today

PetPoint Application Degraded Performance

90 days ago

99.99 % uptime

Today

Builders Add-On Operational

90 days ago

99.98 % uptime

Today

Reports Operational

90 days ago

99.91 % uptime

Today

Mobile Inventory Operational

90 days ago

100.0 % uptime

Today

Online Licensing Portal Operational

90 days ago

100.0 % uptime

Today

Mobile Checkout Operational

90 days ago

100.0 % uptime

Today

Online Animal Listings (PetPoint) Operational

90 days ago

100.0 % uptime

Today

Adoptable Animals IFrame Operational

Lost/Found IFrame Operational

Happy Tails IFrame Operational

Webservices Operational

Petfinder Operational

Adopt-a-Pet Operational

Active Animals API Operational

90 days ago

100.0 % uptime

Today

Integrations (PetPoint) Operational

Bluefin Operational

Twitter Operational

Facebook Operational

YouTube Operational

EVE for Clinics Operational

Support Options Operational

Pethealth Community Operational

PetPoint Monthly Backups Operational

PetPoint Support Operational

24Pet Degraded Performance

90 days ago

98.77 % uptime

Today

Pet Assistant Degraded Performance

90 days ago

100.0 % uptime

Today

Pet Professional Portal Operational

24Petconnect Operational

90 days ago

97.54 % uptime

Today

Chameleon Operational

90 days ago

97.49 % uptime

Today

Chameleon Operational

Chameleon Weblicensing Operational

90 days ago

97.51 % uptime

Today

ChameleonBeach.com Operational

90 days ago

97.51 % uptime

Today

RSS Feeds Operational

90 days ago

97.51 % uptime

Today

WebDonation Operational

90 days ago

97.51 % uptime

Today

VetImport Operational

90 days ago

97.51 % uptime

Today

ImageEntry Operational

90 days ago

97.51 % uptime

Today

WebActivity Operational

90 days ago

97.51 % uptime

Today

Chiplet Operational

90 days ago

99.89 % uptime

Today

PossiblePeople Operational

90 days ago

99.88 % uptime

Today

ChamTransfer Operational

90 days ago

99.89 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2026

No incidents reported today.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

PetPoint Intermittent Refund Error

Resolved - This incident has been resolved.
Feb 13, 11:00 EST

Investigating - We have received several reports of an error message when processing a refund with an integrated payment processor (Bluefin or Stripe). This issue is intermittent and does NOT occur with every refund.

When it does occur, the refund IS processed in the payment processor, but is not recorded in PetPoint. One workaround is to process the refund in PetPoint as a different payment type (such as Debit Card instead of Credit Card) to record the refund.

Please reach out to the Support team if you need additional assistance.

Updates will be posted here as they become available.
Feb 6, 11:36 EST

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

PetPoint Builder Performance Issue

Resolved - This incident has been resolved.
Feb 6, 10:30 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 14:38 EST

Investigating - Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
Feb 4, 14:15 EST

Feb 5, 2026

No incidents reported.

Feb 4, 2026

Related

Past Incidents