PetPoint Intermittent Refund Error
Investigating - We have received several reports of an error message when processing a refund with an integrated payment processor (Bluefin or Stripe). This issue is intermittent and does NOT occur with every refund.

When it does occur, the refund IS processed in the payment processor, but is not recorded in PetPoint. One workaround is to process the refund in PetPoint as a different payment type (such as Debit Card instead of Credit Card) to record the refund.

Please reach out to the Support team if you need additional assistance.

Updates will be posted here as they become available.
Feb 06, 2026 - 11:36 EST
Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Degraded Performance
90 days ago
99.97 % uptime
Today
PetPoint Application Degraded Performance
90 days ago
99.97 % uptime
Today
Builders Add-On Operational
90 days ago
99.98 % uptime
Today
Reports Operational
90 days ago
99.91 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder Operational
Adopt-a-Pet Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Degraded Performance
Bluefin Degraded Performance
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
98.77 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
97.54 % uptime
Today
Chameleon Operational
90 days ago
96.65 % uptime
Today
Chameleon Operational
Chameleon Weblicensing Operational
90 days ago
96.69 % uptime
Today
ChameleonBeach.com Operational
90 days ago
96.69 % uptime
Today
RSS Feeds Operational
90 days ago
96.69 % uptime
Today
WebDonation Operational
90 days ago
96.69 % uptime
Today
VetImport Operational
90 days ago
96.69 % uptime
Today
ImageEntry Operational
90 days ago
96.69 % uptime
Today
WebActivity Operational
90 days ago
96.69 % uptime
Today
Chiplet Operational
90 days ago
99.83 % uptime
Today
PossiblePeople Operational
90 days ago
99.83 % uptime
Today
ChamTransfer Operational
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 11, 2026

No incidents reported today.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
PetPoint Builder Performance Issue
Resolved - This incident has been resolved.
Feb 6, 10:30 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 14:38 EST
Investigating - Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
Feb 4, 14:15 EST
Feb 5, 2026

No incidents reported.

Feb 4, 2026
Feb 3, 2026
PetPoint Reports Website
Resolved - This incident has been resolved.
Feb 3, 17:25 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 15:58 EST
Investigating - We have received reports of error messages when trying to run reports from the Reports Website. This is also affecting other report-based functionality such as the Medical Summary Report.
We are investigating the issue and updates will be posted here as they become available.

At this time, Builders does not seem to be affected.
Feb 3, 15:41 EST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Chameleon - ChamTransfer
Resolved - This incident has been resolved.
Jan 29, 11:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:56 EST
Investigating - Our team is current working to resolve an issue with the ChamTransfer functionality. We will post updates here as they are provided.
Jan 28, 12:02 EST
Chameleon - Chiplet issues
Resolved - This incident has been resolved.
Jan 29, 11:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:56 EST
Investigating - Our team is currently working to resolve an issue with Chiplet not returning results as expected. In the meantime, please contact our call center at 1- 833-714-5866 for microchip registration needs.
Jan 28, 12:00 EST
Chameleon - Possible People issue
Resolved - This incident has been resolved.
Jan 29, 11:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:56 EST
Investigating - Our team is working to resolve an issue with the Possible People functionality not working as expected. We will post updates here as they are provided.
Jan 28, 11:58 EST
Jan 28, 2026
Maintenance to Community
Resolved - The maintenance has been completed and access to Community has been restored.

Thank you for your patience.
Jan 28, 11:58 EST
Identified - The is currently maintenance being performed on the Community site. Thank you for your patience while we work on improving this site.
If you need to access Support but cannot access Community, please use the URL below until the maintenance has been completed.

https://services.24pet.com/24Petcare/Support.php?

Updates will be posted here as the become available.
Jan 27, 16:58 EST
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