Investigating - We have received reports of overall technical issues when logged into the Pet Professional Portal. Our team is currently investigating the cause of this issue, and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Aug 21, 2025 - 14:04 EDT
Aug 21, 2025 - 14:04 EDT
Monitoring - The correction has been released and we are monitoring the results.
Thank you for you patience.
Aug 21, 2025 - 09:01 EDT
Thank you for you patience.
Aug 21, 2025 - 09:01 EDT
Identified - The Development team has identified the cause of this issue and are hoping to have a correction released by the end of this week.
Further updates will be posted here as they become available. Thank you for your patience.
Aug 19, 2025 - 15:28 EDT
Further updates will be posted here as they become available. Thank you for your patience.
Aug 19, 2025 - 15:28 EDT
Investigating - We have received multiple reports of users receiving a "Please Select a Location" error when creating a Scheduled Intake.
This has been determined to be a bug and the Development team is working on a solution. Since this affecting all Scheduled Intakes, this is a high priority bug.
We will post updates here as they become available. Thank you for your patience.
Aug 13, 2025 - 10:01 EDT
This has been determined to be a bug and the Development team is working on a solution. Since this affecting all Scheduled Intakes, this is a high priority bug.
We will post updates here as they become available. Thank you for your patience.
Aug 13, 2025 - 10:01 EDT
Monitoring - The correction has been released and we are monitoring the results.
Thank you for you patience.
Aug 21, 2025 - 09:01 EDT
Thank you for you patience.
Aug 21, 2025 - 09:01 EDT
Update - The Development team is hoping to have the correction for this issue released by the end of this week.
Updates will continue to be posted here as they become available.
Thank you for your patience.
Aug 19, 2025 - 15:31 EDT
Updates will continue to be posted here as they become available.
Thank you for your patience.
Aug 19, 2025 - 15:31 EDT
Identified - The Development team has identified the cause of the issue and is working on a correction.
Updates will be posted here as they become available.
Thank you for your continued patience.
Aug 14, 2025 - 09:07 EDT
Updates will be posted here as they become available.
Thank you for your continued patience.
Aug 14, 2025 - 09:07 EDT
Investigating - We have received several reports of Scheduled Medical Items not receiving a default Review Date or auto-triggering the next Item as setup when updated from Scheduled to Completed and are investigating further.
Updates will be posted here as they become available.
Thank you for your patience.
Aug 13, 2025 - 16:20 EDT
Updates will be posted here as they become available.
Thank you for your patience.
Aug 13, 2025 - 16:20 EDT
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Jul 16, 2024 - 15:52 EDT
PetPoint
Operational
PetPoint Application
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Builders Add-On
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Reports
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Mobile Inventory
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Online Licensing Portal
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Mobile Checkout
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Online Animal Listings (PetPoint)
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Adoptable Animals IFrame
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Lost/Found IFrame
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Happy Tails IFrame
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Webservices
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Petfinder
?
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Adopt-a-Pet
?
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Active Animals API
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Integrations (PetPoint)
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Bluefin
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EVE for Clinics
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24Pet
Degraded Performance
Pet Assistant
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Pet Professional Portal
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24Petconnect
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Maintenance
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No downtime recorded on this day.
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had a major outage.
had a partial outage.