24Pet by Pet Place Software Solutions Status

Issue with PetPoint to Petfinder auto-uploads

Investigating - Our team is currently investigating an issue where the auto-uploads from PetPoint to Petfinder are not working for some organizations. This means the listings of adoptable animals showing on Petfinder may be out of date. We will post updates as they are received. For additional information about Petfinder, please visit their Status Page here: https://help.petfinder.com/s/topic/0TO2J000000R2sIWAS/petfinder-site-status-page
Mar 26, 2026 - 14:25 EDT

Chameleon Community Forum is currently unavailable

Identified - The issue has been identified, and our team is working to determine next steps.
Feb 26, 2026 - 16:54 EST

Update - We are continuing to investigate this issue.
Feb 18, 2026 - 12:09 EST

Investigating - Our team is currently working to restore access to the Chameleon Community Forum. We will post updates here as they are received.
Feb 18, 2026 - 12:09 EST

Pet Assistant: Pet Assistant App is not available for use with Android devices

Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT

Pet Assistant: Overall Technical Issues

Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT

Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT

Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT

Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT

Uptime over the past 90 days. View historical uptime.

PetPoint Operational

90 days ago

99.95 % uptime

Today

PetPoint Application Operational

90 days ago

99.74 % uptime

Today

Builders Add-On Operational

90 days ago

99.98 % uptime

Today

Reports Operational

90 days ago

100.0 % uptime

Today

Mobile Inventory Operational

90 days ago

100.0 % uptime

Today

Online Licensing Portal Operational

90 days ago

100.0 % uptime

Today

Mobile Checkout Operational

90 days ago

100.0 % uptime

Today

Online Animal Listings (PetPoint) Degraded Performance

90 days ago

100.0 % uptime

Today

Adoptable Animals IFrame Operational

Lost/Found IFrame Operational

Happy Tails IFrame Operational

Webservices Operational

Petfinder Degraded Performance

Adopt-a-Pet Operational

Active Animals API Operational

90 days ago

100.0 % uptime

Today

Integrations (PetPoint) Operational

Bluefin Operational

Twitter Operational

Facebook Operational

YouTube Operational

EVE for Clinics Operational

Support Options Operational

Pethealth Community Operational

PetPoint Monthly Backups Operational

PetPoint Support Operational

24Pet Degraded Performance

90 days ago

100.0 % uptime

Today

Pet Assistant Degraded Performance

90 days ago

100.0 % uptime

Today

Pet Professional Portal Operational

24Petconnect Operational

90 days ago

100.0 % uptime

Today

Chameleon Major Outage

90 days ago

93.08 % uptime

Today

Chameleon Operational

Chameleon Weblicensing Operational

90 days ago

100.0 % uptime

Today

ChameleonBeach.com Operational

90 days ago

100.0 % uptime

Today

RSS Feeds Operational

90 days ago

100.0 % uptime

Today

WebDonation Operational

90 days ago

100.0 % uptime

Today

VetImport Operational

90 days ago

100.0 % uptime

Today

ImageEntry Operational

90 days ago

100.0 % uptime

Today

WebActivity Operational

90 days ago

100.0 % uptime

Today

Chiplet Operational

90 days ago

99.9 % uptime

Today

PossiblePeople Operational

90 days ago

100.0 % uptime

Today

ChamTransfer Operational

90 days ago

99.9 % uptime

Today

Community Forum Major Outage

90 days ago

0.92 % uptime

Today

WebChameleon Operational

90 days ago

99.98 % uptime

Today

Knowledge Rocket 3 Operational

90 days ago

100.0 % uptime

Today

Pet Academy Operational

90 days ago

100.0 % uptime

Today

24Petconnect.com Operational

90 days ago

100.0 % uptime

Today

Online Microchip Ordering Operational

90 days ago

72.34 % uptime

Today

24PetShelter Operational

90 days ago

100.0 % uptime

Today

24PetRescue Operational

90 days ago

99.6 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2026

No incidents reported today.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

24PetRescue: 502 Gateway error

Resolved - This incident has been resolved.
May 29, 13:49 EDT

Investigating - We have received reports of a 502 Gateway error in 24PetRescue.
We are investigating the cause and a solution.
Updates will be posted here as they become available.
May 29, 11:10 EDT

May 28, 2026

Pet Professional Portal Outage

Resolved - This incident has been resolved.
May 28, 09:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:52 EDT

Investigating - We have received reports that the Pet Professional Portal is down.
We are investigating the issue and updates will be posted here as they become available.

Thank you for your patience.
May 27, 11:21 EDT

May 27, 2026

PetPoint Enhanced Support Chat Outage

Resolved - This incident has been resolved.
May 27, 11:19 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 10:45 EDT

Investigating - We have received reports that the PetPoint Enhanced Support Chat option is currently missing from the Contact Us page.
Our team is actively investigating the issue, and updates will be posted here as they become available.
At this time, the Enhanced Support Phone line and all case submission forms remain fully operational and unaffected.

Thank you for your patience and understanding.
May 12, 18:13 EDT

May 26, 2026

Software Support Holiday Hours - Memorial Day (US)

Resolved - Normal business hours have resumed.
May 26, 08:52 EDT

Monitoring - Software Support will be CLOSED Monday May 25th.
Normal business hours will resume on Tuesday May 26th.

The Enhanced Support Emergency phone line will be monitored during this time.
May 22, 11:02 EDT

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

Related

Past Incidents