Paperless Documents Internal Error Message
Update - We are continuing to investigate this issue.
At this time, Mobile Checkout is not affected by this issue and can be a work-around for organizations who are not yet using it.

Please see these Community (Support Community from within PetPoint) articles for more information:
Intro: Mobile Checkout
Mobile Checkout (Admin Setup Screen)

Thank you for your patience.
Dec 22, 2025 - 15:17 EST
Investigating - We have received several reports of users encountering an internal error message when attempting to email contracts through Paperless Documents (from the signed contract by clicking the Email button). This issue is not impacting Mobile Checkout.
The Development team is aware and investigating the issue.

Updates will be posted here as they become available.
Dec 18, 2025 - 14:55 EST
Software Support Holiday Hours -Christmas
Monitoring - Software Support will be CLOSED Wednesday December 24th through Friday December 26th.
Normal business hours will resume on Monday December 29th.

The Enhanced Support Emergency phone line will be monitored during this time.

Merry Christmas!
Dec 22, 2025 - 09:06 EST
PetPoint: Stripe Payment Processing Errors
Update - This incident has been resolved. If you encounter a similar issue in the future, please open a Support Case.

Thank you.
Dec 09, 2025 - 08:51 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2025 - 13:14 EST
Investigating - We have received several reports of intermittent errors occurring with Stripe Payment Processing that are preventing payment from being processed.
The error messages themselves vary and are not consistent. The Development team is investigating and working on a solution. Updates will be posted here as they become available.

Thank you for your patience.
Nov 10, 2025 - 11:22 EST
Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Degraded Performance
90 days ago
99.7 % uptime
Today
PetPoint Application Degraded Performance
90 days ago
99.11 % uptime
Today
Builders Add-On Operational
90 days ago
99.13 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder Operational
Adopt-a-Pet Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
99.66 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
99.33 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Unresolved incidents: Software Support Holiday Hours -Christmas, Paperless Documents Internal Error Message.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Animal Search Updates Extremely Delayed
Resolved - This incident has been resolved.
Dec 19, 08:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
At this time the Animal Search is updating in a timely fashion.
Dec 18, 15:40 EST
Investigating - We have received several reports that updates to the Animal Search are severely delayed.
We are investigating the issue and updates will be posted here as they become available.

Thank you for your patience.
Dec 18, 14:58 EST
Dec 18, 2025
Dec 17, 2025
Licensing Down
Resolved - This issue has been resolved.
Thank you for your patience.
Dec 17, 08:43 EST
Monitoring - The fix has been deployed and we are monitoring the results.
Dec 16, 15:48 EST
Update - The Development team will be releasing a correction around 2:30pm Eastern today.

Thank you for your continued patience.
Dec 16, 14:04 EST
Identified - The issue has been identified and the Development team is working on a correction.

Updates will continue to be posted here as they become available.
Dec 16, 09:30 EST
Investigating - We have received reports that the Licensing module is down and new licenses are not able to be assigned properly. At this time Online Licensing seems to be working as expected.
We are investigating the issue and updates will be posted here as they become available.

Thank you for your patience.
Dec 16, 09:12 EST
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage