Investigating - We have received reports that when completing a Transfer Intake from a PetPoint Agency, selecting an Animal record results in an error message of "The animal cannot be selected, select an animal with a status of: Inactive, Found, or Lost".
The Development team has been made aware and updates will be posted here as they become available.
At this time there is no known work around.
Mar 26, 2025 - 11:22 EDT
The Development team has been made aware and updates will be posted here as they become available.
At this time there is no known work around.
Mar 26, 2025 - 11:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 2025 - 10:37 EDT
Mar 12, 2025 - 10:37 EDT
Investigating - The password reset functionality is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible. In the meantime, users who cannot update their password through this password reset function will need to request that their password be reset in Add/Edit Users by a PetPoint Administrator or Jr. Admin - Setup user.
Mar 05, 2025 - 11:25 EST
Mar 05, 2025 - 11:25 EST
Update - We are continuing to investigate this issue.
Mar 18, 2025 - 11:41 EDT
Mar 18, 2025 - 11:41 EDT
Investigating - Our team continues to work towards a full resolution for this issue.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Mar 12, 2025 - 10:32 EDT
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Mar 12, 2025 - 10:32 EDT
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 27, 2025 - 13:44 EST
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 27, 2025 - 13:44 EST
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 21, 2025 - 09:59 EST
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 21, 2025 - 09:59 EST
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 04, 2025 - 07:44 EST
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Feb 04, 2025 - 07:44 EST
Update - Our team continues to work towards a full resolution for this issue.
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Jan 13, 2025 - 15:22 EST
If you are using the "Additional Information" section and including special characters in the text, remove the special characters and the registration should save as expected.
If you are still receiving an error, please contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Jan 13, 2025 - 15:22 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 2025 - 09:12 EST
Jan 13, 2025 - 09:12 EST
Update - We are continuing to investigate this issue.
Dec 27, 2024 - 11:09 EST
Dec 27, 2024 - 11:09 EST
Investigating - We have received reports of clients receiving an Unable to Save error when submitting registrations. Our development teams are investigating the cause of this issue and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Dec 17, 2024 - 16:54 EST
Dec 17, 2024 - 16:54 EST
Update - We are continuing to investigate this issue.
Mar 12, 2025 - 10:32 EDT
Mar 12, 2025 - 10:32 EDT
Update - We are continuing to investigate this issue.
Mar 05, 2025 - 10:01 EST
Mar 05, 2025 - 10:01 EST
Investigating - We have received reports of users adding and saving photos to animal records, but the photos are not displayed in the animal grid. Our development teams are investigating the cause of this issue, and we hope to provide an update soon. Thank you for your patience!
Feb 28, 2025 - 18:18 EST
Feb 28, 2025 - 18:18 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Jul 16, 2024 - 15:52 EDT
Medical: Conditions automatically added based on Test results are not automatically adding Medical Care Items for Condition
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Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Mar 12, 2025 - 10:37 EDT
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Mar 12, 2025 - 10:37 EDT
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Feb 04, 2025 - 07:45 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Feb 04, 2025 - 07:45 EST
Update - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Jan 13, 2025 - 09:14 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Jan 13, 2025 - 09:14 EST
Investigating - Our team is currently investigating an issue where Medical Care Items that should be automatically added based on a Condition are not being added when the Condition itself is triggered automatically by a Test result. The workaround is to manually add the Condition, which will then trigger the Medical Care Item as expected.
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Nov 11, 2024 - 18:59 EST
If you are unsure whether or not your group uses this specific setup, please follow the steps below to review the Medical Condition field value setup:
Admin > Admin Options > Add/Edit Field Value
Customer Field = Medical Condition
Click on 'Select' for the Medical Condition you'd like to review
Scroll to the bottom of the screen and look for the following:
Is there is a Review Date Default selected? and is the checkbox for "Auto-Schedule Item based on Review Date/Time " checked with selections made under Item Type* and Item Name*?
If the answer is YES, you could be affected by this issue.
Nov 11, 2024 - 18:59 EST
PetPoint
Degraded Performance
PetPoint Application
Degraded Performance
Builders Add-On
Operational
Reports
Operational
Mobile Inventory
Operational
Online Licensing Portal
Operational
Mobile Checkout
Operational
Online Animal Listings (PetPoint)
Operational
Adoptable Animals IFrame
Operational
Lost/Found IFrame
Operational
Happy Tails IFrame
Operational
Webservices
Operational
Petfinder
?
Operational
Adopt-a-Pet
?
Operational
Active Animals API
Operational
Integrations (PetPoint)
Operational
Bluefin
Operational
Twitter
Operational
Facebook
Operational
YouTube
Operational
EVE for Clinics
Operational
Support Options
Operational
Pethealth Community
Operational
PetPoint Monthly Backups
?
Operational
PetPoint Support
Operational
24Pet
Degraded Performance
Pet Assistant
Degraded Performance
Pet Professional Portal
Degraded Performance
24Petconnect
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.