Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.97 % uptime
Today
PetPoint Application Operational
90 days ago
100.0 % uptime
Today
Builders Add-On Operational
90 days ago
99.94 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
99.92 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Scheduled PetPoint Maintenance starting on 9/16/2025 at 6am Eastern
Completed - The scheduled maintenance has been completed.
Sep 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 EDT
Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on September 16th starting at 6:00am Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
Sep 15, 18:44 EDT
Sep 15, 2025
Pet Professional Portal technical issues
Resolved - This incident has been resolved.
Sep 15, 18:50 EDT
Investigating - We have received reports of overall technical issues when logged into the Pet Professional Portal. Our team is currently investigating the cause of this issue, and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Aug 21, 14:04 EDT
Builders Outage
Resolved - This incident has been resolved.
Sep 15, 18:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Builders should be operational at this time.

Thank you for your patience.
Sep 15, 15:43 EDT
Investigating - Users are reporting that they are experiencing a 504 error when running Builders reports. Builders reports are timing out, being unable to email Builders items, and unable to print custom kennel cards.

We are investigating this issue and updates will be posted here as they become available.
Sep 15, 15:01 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Enhanced/Emergency Support Phone Line Outage
Resolved - This incident has been resolved.
Sep 6, 09:26 EDT
Monitoring - Our third-party phone service has released a fix and is monitoring the results.
The Enhanced/Emergency phone line should be operational at this time.

Additional updates will be posted here as they become available.
Sep 5, 16:29 EDT
Identified - We have been made aware that our Enhanced/ Emergency Support phone line is currently experiencing an Outage.
All other lines of communicating with the Support Team (Support Case and Chat) are operational.

Our third-party phone service is investigating the issue and updates will be posted here as they become available.
Sep 5, 15:19 EDT
Sep 5, 2025
Sep 4, 2025
PetPoint Mobile Checkout Errors
Resolved - This issue has been resolved. If your team or customers are still encountering errors within the Mobile Checkout functionality, please reach out to Software Support.
Sep 4, 14:55 EDT
Identified - The PetPoint Mobile Checkout functionality is experiencing error messages on the customer side. Our team is working to correct this issue, and we will post updates as soon as possible.
Sep 2, 17:08 EDT
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