Intake Issues
Investigating - We have received a few reports of various issues with Intakes, most pertaining to timestamps being inaccurate.
If you encounter something unusual occurring with an Intake Record(s), please open an Support Case and include as many details as possible including the Intake ID and what issue you are encountering.

We are continuing to investigate these issues and updates will be posted here as they become available.
Oct 23, 2025 - 14:50 EDT
Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.7 % uptime
Today
PetPoint Application Operational
90 days ago
99.13 % uptime
Today
Builders Add-On Operational
90 days ago
99.1 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2025
PetPoint : New Records are Unable to be Searched
Resolved - This incident has been resolved.
Nov 5, 17:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
At this time, new Animal records are displaying on the Home Screen/ Search Index and are able to located using the search.

Additional updates will be posted here as they become available. Thank you for your patience.
Nov 5, 13:21 EST
Update - We are continuing to investigate this issue. It seems to be limited to Animal records at this time. New Animal records are not able to be located in the search. Person, Intake, and other searches seem to be working as expected. New Animal records can be viewed and accessed in the My Recent Records page.

We are still investigating the underlying cause and a correction. Updates will be posted as they become available.
Nov 5, 09:52 EST
Investigating - We have received reports that new records (Animal, Person, Intake, etc.) created in PetPoint are unable to be searched. These records are displaying on the My Recent Records page (clock icon in the top right corner of the home screen) at this time.
We are investigating this issue and updates will be posted here as they become available.

Thank you for your patience.
Nov 5, 09:37 EST
CANADA ONLY - Online Animal listing updates will be paused due to an issue with data replication
Resolved - The fix has been deployed and updates to Canadian Online Animal Listings have resumed.
Nov 5, 09:21 EST
Investigating - CANADA ONLY: Online Animal listing updates will be paused due to an issue with data replication. A fix for this issue will be deployed overnight and updates will resume at that time.
Nov 4, 16:28 EST
Nov 4, 2025
PetPoint Iframe Technical Difficulties
Resolved - This incident has been resolved.
Nov 4, 16:25 EST
Identified - The issue has been identified and a fix is being implemented.
Oct 24, 17:15 EDT
Investigating - The PetPoint Iframe is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
Oct 24, 14:01 EDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
PetPoint Loading Errors
Resolved - The Microsoft Azure platform issues were resolved around 8pm Eastern last night and we monitored through the night.
At this time PetPoint is operational.

Thank you for your patience.
Oct 30, 08:35 EDT
Update - Microsoft is expecting to have a full recovery within the next 4 hours.
Access to PetPoint may be intermittent until the recovery is complete.

Additional updates will be posted here as they become available.
Oct 29, 15:58 EDT
Identified - Microsoft has been rolling out updates to the Azure platform to mitigate the issues on their end.
Some users may now be able to access PetPoint without issue. If you are currently unable to access PetPoint, please keep trying periodically as the updates are rolling out.

Updates will be posted here as they become available. Thank you for your patience.
Oct 29, 15:36 EDT
Update - We continue to wait for updates from Microsoft Azure regarding this issue. Some users may be able to access PetPoint, however it is limited and you may encounter loading issues.
Oct 29, 15:00 EDT
Update - We are continuing to investigate this issue.
Oct 29, 14:09 EDT
Update - Our Dev Team is in communication with MS Azure regarding this outage. Once further information is provided from MS Azure we will provide updates. Thank you for your patience.
Oct 29, 12:39 EDT
Update - We are continuing to investigate this issue.
Oct 29, 12:15 EDT
Investigating - We are currently investigating issue with PetPoint loading, along with standard kennel cards and reports
Oct 29, 12:12 EDT
Oct 29, 2025

Unresolved incident: Intake Issues.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Oct 23, 2025
Foster Module Errors
Resolved - This incident has been resolved.
We have discovered that the underlying issue is not with the Foster Module but instead is related to editing Intakes.
Oct 23, 14:48 EDT
Investigating - We have received a few reports of various issues in the Foster Module, most pertaining to timestamps being inaccurate.
If you encounter something unusual occurring with a Foster Record(s), please open an Support Case and include as many details as possible including the Foster ID and what issue you are encountering.

We are continuing to investigate these issues and updates will be posted here as they become available.
Oct 10, 16:18 EDT
Oct 22, 2025

No incidents reported.

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