Software Support Holiday Hours
Monitoring - Software Support will be CLOSED Thursday November 27th and Friday November 28th.
Normal business hours will resume on Monday December 1st.

The Enhanced Support Emergency phone line will be monitored during this time.

Happy Thanksgiving!
Nov 24, 2025 - 10:49 EST
Enhanced Support - Technical issues with Live Chat
Monitoring - A fix has been implemented and we are monitoring the results.

Thank you for your patience.
Nov 24, 2025 - 08:54 EST
Investigating - Enhanced Support - Live Chat is experiencing technical issues on the Agent side and will not be available until the issue has been resolved. In the meantime, the Support webform and the Enhanced Support phone line are available.
Nov 21, 2025 - 14:45 EST
PetPoint: Stripe Payment Processing Errors
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2025 - 13:14 EST
Investigating - We have received several reports of intermittent errors occurring with Stripe Payment Processing that are preventing payment from being processed.
The error messages themselves vary and are not consistent. The Development team is investigating and working on a solution. Updates will be posted here as they become available.

Thank you for your patience.
Nov 10, 2025 - 11:22 EST
Intake Issues
Investigating - We have received a few reports of various issues with Intakes, most pertaining to timestamps being inaccurate.
If you encounter something unusual occurring with an Intake Record(s), please open an Support Case and include as many details as possible including the Intake ID and what issue you are encountering.

We are continuing to investigate these issues and updates will be posted here as they become available.
Oct 23, 2025 - 14:50 EDT
Pet Assistant: Pet Assistant App is not available for use with Android devices
Identified - At this time, the Pet Assistant app is not available for use/download with Android devices.
Sep 03, 2025 - 14:45 EDT
Pet Assistant: Overall Technical Issues
Update - We are continuing to investigate this issue.
Aug 20, 2025 - 16:28 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Mar 12, 2025 - 10:37 EDT
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 21, 2025 - 09:58 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Feb 04, 2025 - 07:45 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Jan 13, 2025 - 09:13 EST
Update - Our team continues to investigate issues with Pet Assistant, including data not importing as expected and emails not being delivered to Foster/Adopters. New accounts are also experiencing issues with logging in and accessing the dashboard from the Pet Assistant website.
Nov 04, 2024 - 16:43 EST
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Sep 12, 2024 - 08:21 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Aug 05, 2024 - 10:50 EDT
Update - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 26, 2024 - 06:18 EDT
Investigating - Emails being sent from the Pet Assistant website are not being delivered. Our team is investigating and will post updates here as soon as they are available.
Jul 16, 2024 - 15:52 EDT
Uptime over the past 90 days. View historical uptime.
PetPoint Operational
90 days ago
99.7 % uptime
Today
PetPoint Application Operational
90 days ago
99.11 % uptime
Today
Builders Add-On Operational
90 days ago
99.1 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Mobile Inventory Operational
90 days ago
100.0 % uptime
Today
Online Licensing Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Checkout Operational
90 days ago
100.0 % uptime
Today
Online Animal Listings (PetPoint) Operational
90 days ago
100.0 % uptime
Today
Adoptable Animals IFrame Operational
Lost/Found IFrame Operational
Happy Tails IFrame Operational
Webservices Operational
Petfinder ? Operational
Adopt-a-Pet ? Operational
Active Animals API Operational
90 days ago
100.0 % uptime
Today
Integrations (PetPoint) Operational
Bluefin Operational
Twitter Operational
Facebook Operational
YouTube Operational
EVE for Clinics Operational
Support Options Operational
Pethealth Community Operational
PetPoint Monthly Backups ? Operational
PetPoint Support Operational
24Pet Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Assistant Degraded Performance
90 days ago
100.0 % uptime
Today
Pet Professional Portal Operational
24Petconnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
PetPoint Support Case Error Message
Resolved - This incident has been resolved.
Thank you for your patience.
Nov 25, 12:03 EST
Update - While we are investigating this issue, you should still be able to submit a Support Case through this external support link: https://services.24pet.com/24Petcare/Support.php? .
At this time, Enhanced Support phone line and chat are still working as expected.
Nov 25, 11:57 EST
Investigating - We have received reports of users receiving an error message when attempting to submit a new Support Case.
We are investigating the issue and updates will be posted here as they become available.
Nov 25, 11:53 EST
Nov 24, 2025

Unresolved incident: Enhanced Support - Technical issues with Live Chat.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Pet Professional Portal - 502 Bad Gateway error
Resolved - This incident has been resolved.
Nov 21, 13:56 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 15:00 EST
Investigating - We have received reports of users encountering a 502 Bad Gateway error. Our development teams are investigating the cause of this issue and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
Nov 20, 13:38 EST
PetPoint Outage
Resolved - This incident has been resolved.
Nov 21, 13:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 15:18 EST
Identified - The issue has been identified as an Azure issue, our Development Team is currently implementing a work around. We will continue to keep you updated as we get further information.
Nov 20, 14:01 EST
Investigating - We are currently investigating a PetPoint Outage
Nov 20, 13:35 EST
Nov 20, 2025

Unresolved incident: PetPoint: Stripe Payment Processing Errors.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
PetPoint: Performance Issues
Resolved - This incident has been resolved.
Nov 14, 11:58 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:17 EST
Investigating - We are currently experiencing slow processing times and errors in PetPoint. We are investigating the cause for this and will provide an update as soon as possible.
Nov 13, 14:48 EST
Nov 13, 2025
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