Pethealth Software Solutions Status

Advanced Scheduling: "Create Intake" button removed from appointment Summary tab

Update - Advanced Scheduling/Visual Calendar users:
Our team is currently working on adding the "Create Intake" button back to the appointment Summary tab in PetPoint 5. We will post updates through this thread as we have them. Thank you!
Apr 12, 2024 - 09:44 EDT

Identified - Advanced Scheduling/Visual Calendar users:
Our team is currently working on adding the "Create Intake" button back to the appointment Summary tab in PetPoint 5. We will post updates through this thread as we have them. Thank you!
Mar 14, 2024 - 08:04 EDT

File uploads for multiple-animal operations

Update - Work is being completed to include the ability to upload a single file, like an Intake or Outcome contract, to multiple animals in the same operation in PetPoint 6. We will post updates through this thread as we have them. Thank you!
Apr 12, 2024 - 09:40 EDT

Identified - Our team is currently working to include the ability to upload a single file, like an Intake or Outcome contract, to multiple animals in the same operation in PetPoint 6. We will post updates through this thread as we have them. Thank you!
Mar 14, 2024 - 07:58 EDT

PetPoint to Adopt-a-Pet auto-uploads technical issue

Update - The PetPoint and Adopt-a-Pet teams are continuing to work towards a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Apr 12, 2024 - 09:40 EDT

Update - The PetPoint and Adopt-a-Pet teams are getting closer to a full resolution for this issue. We thank you for your patience as the two teams work together to bring the best experience possible.

*As a quick reminder -
To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Feb 12, 2024 - 09:42 EST

Update - As the PetPoint and Adopt-a-Pet teams work together on the best solution, we wanted to offer the following from Adopt-a-Pet:

To fix Animal Records that have remained on Adopt-a-Pet after they have been inactive/released or otherwise made ineligible to appear as Adoptable:

1. Log in at www.adoptapet.com/login
*If you need login help, please email helpdesk@adoptapet.com
2. From the Pet Lists menu, select "My Pet List"
3. Delete pets as needed
*Reminder: Pets must be inactive/released or, if active, in a stage that is not mapped to populate the Adoptable Animal listings in PetPoint
Dec 22, 2023 - 14:39 EST

Update - We are continuing to work on getting this issue with the incorrect listings on Adopt-a-Pet resolved. Updates will be posted here as they are available. Thank you for your patience.
Oct 04, 2023 - 16:26 EDT

Identified - We are currently working to resolve an issue where Inactive/ineligable animal records remain in the Adopt-a-Pet feed. We will post updates through this thread as we have them. Thank you!
Aug 30, 2023 - 18:29 EDT

PetPoint Large Multi-Animal Operations

Update - When completing multi-animal operations of 15 or more animals users may encounter page unresponsive errors, endless loading, or other similar issues. The Development team has identified the cause and is working to implement a correction.
Until the correction is released, you may need to complete large multi-animal operations in batches of 15 records or less.

We will post updates here as they are available.
Apr 12, 2024 - 09:39 EDT

Identified - When completing multi-animal operations of 15 or more animals users may encounter page unresponsive errors, endless loading, or other similar issues. The Development team has identified the cause and is working to implement a correction.
Until the correction is released, you may need to complete large multi-animal operations in batches of 15 records or less.

We will post updates here as they are available.
Mar 26, 2024 - 16:30 EDT

Animal Photos: Issues around animal photo visibility after upload

Update - Our teams are continuing to work on reported issues around animal photos in PetPoint.
At this time, some photos may appear to be missing or replaced with an icon that indicates the image is 'broken' or otherwise unable to be displayed. We will post updates as we receive them. Thank you!
Apr 12, 2024 - 09:38 EDT

Identified - Our team is currently working on improving the overall upload functionality for animal photos. We will post updates through this thread as we have them. Thank you!
Mar 14, 2024 - 07:39 EDT

Multiple-Animal operation contract option missing in some areas

Update - Work is being completed to add the option of "Multiple-Animal Contract" where applicable.
At this time, multiple-animal contracts for Intakes and Outcomes can be accessed on the "Intake" or "Outcome" search tabs in the PetPoint 6 home screen.
We will post updates through this thread as we have them. Thank you!
Apr 03, 2024 - 09:52 EDT

Identified - Our team is currently working to add the option of "Multiple-Animal Contract" where applicable.
At this time, multiple-animal contracts for Intakes and Outcomes can be accessed on the "Intake" or "Outcome" search tabs in the PetPoint 6 home screen.
We will post updates through this thread as we have them. Thank you!
Mar 14, 2024 - 07:51 EDT

Uptime over the past 90 days. View historical uptime.

PetPoint Operational

90 days ago

99.95 % uptime

Today

PetPoint Application Operational

90 days ago

99.74 % uptime

Today

Builders Add-On Operational

90 days ago

100.0 % uptime

Today

Reports Operational

90 days ago

100.0 % uptime

Today

Mobile Inventory Operational

90 days ago

100.0 % uptime

Today

Online Licensing Portal Operational

90 days ago

100.0 % uptime

Today

Mobile Checkout Operational

90 days ago

100.0 % uptime

Today

Online Animal Listings (PetPoint) Degraded Performance

90 days ago

100.0 % uptime

Today

Adoptable Animals IFrame Operational

Lost/Found IFrame Operational

Happy Tails IFrame Operational

Webservices Operational

Petfinder Operational

Adopt-a-Pet Degraded Performance

Active Animals API Operational

90 days ago

100.0 % uptime

Today

Integrations (PetPoint) Operational

Bluefin Operational

Twitter Operational

Facebook Operational

YouTube Operational

EVE for Clinics Operational

Support Options Operational

Pethealth Community Operational

PetPoint Monthly Backups Operational

PetPoint Support Operational

24Pet Operational

90 days ago

100.0 % uptime

Today

Pet Assistant Operational

90 days ago

100.0 % uptime

Today

Pet Professional Portal Operational

24Petconnect Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Outcome > Adoption displays error after Save

Resolved - This error has been resolved.
Apr 15, 14:09 EDT

Update - Our Development team has identified the cause of the error message and a correction is scheduled to be released overnight Sunday 4/14 into Monday 4/15/24.
Reminder: The Adoption record will be saved despite the error message.

Thank you for your patience.
Apr 12, 16:44 EDT

Identified - Our team has determined the cause for this error message display. Reminder: The Adoption record will be saved despite the error message.
Apr 12, 15:25 EDT

Investigating - Our team is currently working on an issue where the "An error has occurred. Please try again" message appears after saving an Outcome > Adoption. The Adoption record will be saved despite the error message.

We will post updates through this thread as we have them. Thank you!
Apr 12, 08:48 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

PetPoint Degraded Performance

Resolved - This incident has been resolved.
Apr 12, 09:41 EDT

Update - Our team has been deploying various updates to improve the overall Performance of PetPoint 6. We will continue to monitor the results of these recent updates.
Apr 3, 09:54 EDT

Monitoring - Our team has deployed an initial fix to the performance issues in PetPoint and you should see an improvement at this time. There will be additional fixes deployed over the next several days to further optimize the performance in PetPoint. We will continue to monitor the overall performance and provide any additional updates here. Thank you!
Mar 22, 10:11 EDT

Update - A partial fix has been released that should improve loading times; we are monitoring the results. The Development team is still working on a complete fix and users may continue to experience errors throughout PetPoint. We will continue posting updates as they become available.

Thank you for your continued patience.
Mar 21, 14:55 EDT

Identified - The Development team has identified the cause of the performance issues being experienced throughout PetPoint; they are still working on a solution. We will continue to post updates here as they become available.

Thank you for your continued patience.
Mar 20, 16:03 EDT

Investigating - We have received many reports of degraded performance throughout PetPoint today. This degraded performance includes, but is not limited to, page unresponsive errors, long loading times, 500 Errors, unexpected logouts, and more.
The Development team is investigating the cause and working on a solution. We will post updates here as they are available.

Thank you for your patience.
Mar 20, 14:54 EDT

Apr 11, 2024

Pet Assistant: Technical issues with imports from PetPoint to Pet Assistant

Resolved - This issue has been resolved. We thank you for your patience.
Apr 11, 08:12 EDT

Update - The issue with PetPoint to Pet Assistant uploads has been identified and our team is working towards a resolution. We will continue to post updates in this thread and thank you for your patience.
Apr 3, 09:56 EDT

Identified - The issue with PetPoint to Pet Assistant uploads has been identified and our team is working towards a resolution. We will continue to post updates in this thread and thank you for your patience.
Mar 26, 15:45 EDT

Investigating - We have received reports from PetPoint users that imports from PetPoint to Pet Assistant have stopped. Our team is looking into this issue, and we will continue to post updates here.
Mar 14, 10:30 EDT

PetPoint Continuous Maintenance starting on 4/11/2024 between 2am and 5am Eastern

Completed - The scheduled maintenance has been completed.
Apr 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 EDT

Scheduled - We will be performing continuous maintenance to optimize the PetPoint Software System on April 11th, anytime between 2:00am and 5:00am Eastern. You may experience slight delays in the processing of PetPoint during this time period, but no other impact to PetPoint is expected during this continuous maintenance period.
Apr 10, 17:23 EDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

PetPoint Login and Internal Errors: Technical Difficulties

Resolved - This incident has been resolved.
Apr 5, 07:42 EDT

Update - We have identified that the issue was related to the Azure platform and any cause intermit issues. We are continuing to monitor the situation and will update when the issue is resolve. Thank you for your patience.
Apr 3, 21:52 EDT

Monitoring - The Database is back up and working. We are continuing to investigate the cause for this (outage, performance issue, etc). We will update when a resolution has been determined.
Apr 3, 20:19 EDT

Investigating - The PetPoint is currently experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
Apr 3, 20:06 EDT

Report Builder Scheduler: Reports not being delivered.

Resolved - This incident has been resolved.
Apr 5, 07:42 EDT

Monitoring - A fix for the Builder Reports scheduler has been applied.
Apr 4, 08:48 EDT

Investigating - We have received reports that scheduled reports from Builders are not being delivered as expected. We are investigating the cause for this and will provide an update as soon as possible.
Apr 4, 08:31 EDT

Apr 4, 2024

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